01. Where can I download the official app?+

Always download from the official website or the verified App Store / Google Play listings. Check that the developer name reads IMTOKEN PTE.LTD. and confirm the website certificate is valid before tapping any download button.

02. How do I verify the Android APK is authentic?+

After downloading the APK, compare its SHA256 hash with the value published on this page (under "Verify App Security"). A matching hash proves the file has not been tampered with. You can check it with any SHA256 tool on your computer.

03. Why can't I find the app in my regional App Store?+

Availability varies by country or region due to local regulations. If it is not listed in your store, please use the official download link on this website and make sure you are visiting the genuine domain before proceeding.

04. What should I do if my phone blocks the installation?+

Android may warn about installing apps from unknown sources. Only allow this permission when you are certain the APK came from the official site — then open Settings, grant the install permission for your browser, and run the installer again.

05. Why does my antivirus flag the installation package?+

Some antivirus tools falsely flag crypto wallet apps. Verify the file's SHA256 hash against the official value shown on this page first. If the hash matches, the warning is almost certainly a false positive and the package is safe.

06. What are the minimum system requirements?+

The app runs on Android 8.0 or later and iOS 14 or later. Make sure your device has at least 200 MB of free storage and a stable network connection before installing.

07. How do I update to the latest version?+

Mobile store versions update automatically through the store. If you installed the APK directly, return to the official website, download the newest package and install it over the existing version — your wallet data will be kept.

08. Do I need to uninstall the old version before installing?+

No. Installing the new package directly over the old one keeps your settings and data intact. Only uninstall after you have confirmed your recovery phrase is backed up, as uninstalling without a backup means losing access permanently.

09. What if the download is slow or keeps failing?+

Switch between Wi-Fi and mobile data, clear your browser cache, or try another browser. If the problem persists, wait a few minutes and retry, or scan the QR code on this page with another device to get the link directly.

10. Is it safe to install from a link someone sent me?+

Never install from links shared in messages, groups or emails. Phishing sites often imitate the official page to steal your recovery phrase. Type the official address yourself or use a bookmark you created, and never enter your recovery phrase on any website.